“Client” means the client named in the Provider’s proposal or quotation to which these terms are attached.
“Goods” means any hardware, including computers, mobile devices, equipment, accessories, together with any computer software (ZenitPOS) sold and supplied by the Provider.
“Services” means any consultation, installation, training, troubleshooting, support, or other services provided by the Provider.
“Provider” means K2019470086 (SOUTH AFRICA) PTY/LTD (trading as ZenitPOS / Polarheart Technologies).
All goods and/or services sold and delivered by the Provider to the Client are subject to these conditions.
The Client accepts these Terms and Conditions upon placing an order with the Provider, including the placement of any future orders.
Prices are quoted excluding VAT, unless otherwise specified. Outstanding amounts will accrue interest at 2% per month.
Standard payment terms require a 70% deposit payable upon placing the order, with the balance due 7 days after the invoice date.
For SaaS subscriptions (monthly/annual), the full amount is payable in advance.
Any additional goods/services required by the Client not included in the original quotation will be quoted separately and delivered only once the quotation is accepted.
Prices may be increased due to rises in transport costs, delivery charges, exchange rates, sales or import costs, or any duties/levies. In such cases, the Provider will provide a new quotation for approval, including reasons for the increase.
Support and professional services are charged at standard hourly rates. Telephonic support is calculated in 15-minute intervals, and on-site support in 30-minute intervals.
Quotations are valid for 30 days. Prices exclude courier costs, parking, travel, accommodation, and subsistence expenses, which will be invoiced separately.
Delivery dates are estimates based on the latest information available to the Provider.
If the Client fails to pay any amount and remains in default for 20 (twenty) days after receiving a written demand, the Provider may demand specific performance or terminate the agreement, repossess goods (including suspending software access), and claim damages.
The Client must test and approve goods/services within 48 hours of delivery/installation and notify the Provider in writing of any defects identified.
No goods may be returned or exchanged without prior agreement. Accepted returns (unused and in original packaging) are subject to a 5% handling fee.
The Client is liable for the current selling price of any loaned goods not returned within 2 working days of a request. Loaned goods must be returned undamaged and in their original packaging.
The Client is responsible for determining if ZenitPOS is fit for their intended purpose. The Provider is not liable if the goods/services are inappropriate for the specific industry or environment.
While the Provider makes every effort to ensure availability, they are not liable for downtime, errors, or system failures regarding hosted services or apps.
The Provider does not guarantee the services will be error-free, virus-free, or secure from illegal access. The Client remains responsible for their own data backups.
Ownership of goods only passes to the Client once fully paid. Risk passes to the Client upon delivery.
Goods carry a six-month warranty against specifications. This excludes misuse, neglect, accidental damage, or unauthorized repair.
No installation, maintenance, or training is provided unless agreed upon in writing. Required infrastructure (cabling, power points) must be in place prior to delivery.
The Provider is not liable for indirect or consequential damages, loss of income, or profit.
In the event of legal action for payment, the Client agrees to pay all costs on the attorney-and-client scale.
This document constitutes the entire agreement. Any amendments must be in writing and signed by both parties.